Last Updated: February 18, 2026
At VELUMI, we are committed to providing a smooth and reliable shipping experience. Please review the information below regarding our order processing and delivery procedures.
Order Processing
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Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
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Orders are processed Monday through Friday, excluding major holidays.
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During periods of high order volume, product launches, or promotional events, processing times may be slightly extended.
Shipping & Delivery Time
We work with trusted fulfillment and logistics partners to ensure fast and dependable delivery.
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Processing Time: 1–2 Business Days
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Transit Time: 3–7 Business Days
Estimated Total Delivery Time: 4–9 Business Days
Delivery estimates are based on normal operating conditions and may vary depending on your location, local carrier operations, weather conditions, customs processing, or other unforeseen circumstances beyond our reasonable control.
Order Status
Customers may contact our support team at any time to request an update regarding the status of their order or shipping information. Our team will be happy to assist with any delivery-related questions.
Shipping Destinations
VELUMI currently ships to most locations within the United States and selected international destinations. Shipping availability may vary depending on the delivery address.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout. If an incorrect or incomplete address is submitted, please contact us as soon as possible. Once an order has entered the fulfillment process, we cannot guarantee that changes can be made.
VELUMI is not responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping information provided by the customer.
Delayed, Lost, or Damaged Shipments
While we strive to ensure every order arrives within the estimated timeframe, delays may occasionally occur due to carrier operations, severe weather, customs procedures, or other circumstances beyond our control.
If your order appears to be delayed, lost, or arrives damaged, please contact VELUMI Customer Support before requesting a chargeback or opening a dispute with your payment provider. Our team will promptly review your case and work with you to provide an appropriate solution, which may include shipment assistance, replacement, or refund where applicable.
Returns & Refund Requests
Before returning an item or requesting a refund, customers must first contact VELUMI Customer Support at support@velumi.com and provide their order number along with a brief description of the issue. Unauthorized returns or refund requests submitted without prior communication may not be eligible for processing.
Our support team will carefully review each request and provide the appropriate return instructions or an alternative resolution whenever possible.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
VELUMI Customer Support
Email: support@velumi.com
Our team is committed to resolving all legitimate shipping and delivery issues fairly and as quickly as possible.