At VELUMI, we are committed to providing exceptional customer support. If you have any questions about your order, our products, or our policies, we are happy to assist you.
Customer Support
Email: support@velumi.com
Our support team typically responds within 24–48 business hours.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday & Sunday: Closed
Order Support
For questions regarding order status, shipping updates, returns, or refunds, please include the following information in your message:
- Full Name
- Order Number
- Email Address used for purchase
- A brief description of your request
General Inquiries
For business partnerships, media requests, or general inquiries, please contact us via:
Email: support@velumi.com
Thank you for choosing VELUMI. We appreciate your trust and look forward to serving you.