Last Updated: February 18, 2026
Welcome to VELUMI. Your privacy matters to us, and we are committed to protecting the personal information you share with us. This Privacy Policy describes how VELUMI ("we," "our," or "us") collects, uses, stores, and discloses your personal information when you visit or make a purchase from www.velumi.com (the "Site"), or otherwise interact with our services.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Information You Provide to Us
When you place an order, create an account, contact customer support, subscribe to our newsletter, or otherwise interact with our Site, we may collect:
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Full name
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Billing and shipping addresses
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Email address
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Phone number
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Payment information (processed securely by our payment service providers)
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Any information you voluntarily provide through forms, surveys, or customer support communications
Information Collected Automatically
When you visit the Site, certain information may be collected automatically through cookies and similar technologies, including:
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IP address
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Browser type and device information
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Operating system
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Time zone
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Pages viewed and products browsed
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Referring URLs and search terms
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Website interactions and usage data
We refer to this collectively as "Personal Information."
2. How We Use Your Information
We use your Personal Information to:
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Process and fulfill your orders.
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Provide order confirmations, shipping notifications, and customer support.
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Verify transactions and help prevent fraud or unauthorized activity.
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Improve our products, services, and website functionality.
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Personalize your shopping experience.
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Send updates, promotional offers, and marketing communications where permitted by law or with your consent.
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Comply with applicable legal obligations and enforce our policies.
3. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use our Site, and improve our advertising and marketing efforts.
These technologies may be used by us or by trusted third-party partners, including analytics and advertising providers.
You may choose to disable cookies through your browser settings. However, doing so may affect certain features and functionality of the Site.
4. How We Share Your Information
We may share your Personal Information with carefully selected third-party service providers that assist us in operating our business, including:
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Payment processors.
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Shipping and fulfillment partners.
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Website hosting and cloud service providers.
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Customer support platforms.
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Marketing, analytics, and advertising partners.
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Fraud prevention and security service providers.
We do not sell your Personal Information for monetary compensation. We do not share your Personal Information except as described in this Privacy Policy or as required by law.
5. Advertising and Analytics
We may use third-party analytics and advertising services to help us understand customer behavior and improve our marketing activities. These providers may use cookies or similar technologies to collect information about your interactions with our Site and other websites.
You may opt out of certain personalized advertising by adjusting your browser settings or using available industry opt-out tools.
6. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.
When your information is no longer required, we will take reasonable steps to securely delete or anonymize it.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your Personal Information, including the right to:
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Request access to the information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your Personal Information.
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Object to or restrict certain processing activities.
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Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the information provided below.
9. International Data Transfers
Your Personal Information may be processed and stored in countries other than your country of residence. By using our Site, you understand and agree that your information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your own country.
10. Children's Privacy
Our products and services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children. If we become aware that such information has been collected, we will promptly take reasonable steps to delete it.
11. Third-Party Websites
Our Site may contain links to third-party websites or services that are not operated or controlled by VELUMI. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any information.
12. California Privacy Rights
If you are a California resident, you may have additional rights regarding your Personal Information under applicable California privacy laws, including the right to know, access, correct, or request deletion of certain personal information, subject to applicable exceptions.
VELUMI does not sell personal information for monetary value.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, legal requirements, or industry practices. Any modifications will become effective immediately upon posting the updated version on this page. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.
14. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
VELUMI
Website: www.velumi.com
Email: support@velumi.com
We will make reasonable efforts to respond to all legitimate requests within an appropriate timeframe.